RETURNS & EXCHANGES
How do I return a pair of shoes?
You have 30 days right of return when you shop online at SHOE THE BEAR. Your return right start at the receipt of the goods.
Upon return, the return cost is on you. We recommend that you send the return parcel as insured package, in case of lost goods.
Please return the package in the same condition as you received it in.
Please enclose your receipt and the completed return form for why you want to return your good(s).
How to make a return:
1. All returns must be sent to the following address.
Note: We do not accept any liability for the return package before it is in our possession.
2. Drop the return parcel in your local postal office.
3. Once we have received the parcel and reviewed for its content, the amount will be credited to the card used for the purchase. It can take up to 7 business days for our warehouse to process the return, we therefore ask for your patience.
Please contact us at online@shoethebear.com in advance, if you want to change the item to a different size, color etc. In this way we can immediately order the new item in our warehouse.
Prime Cargo USA Inc.
2105 W Corporate Drive, Unit B
Addison, IL 60101
(Write "RETURN PARCEL / WEBSHOP" on the parcel)
Phone: +1 630 230 6432
Note: We do not accept any liability for the return package before it is in our possession.
2. Drop the return parcel in your local postal office.
3. Once we have received the parcel and reviewed for its content, the amount will be credited to the card used for the purchase. It can take up to 7 business days for our warehouse to process the return, we therefore ask for your patience.
Please contact us at online@shoethebear.com in advance, if you want to change the item to a different size, color etc. In this way we can immediately order the new item in our warehouse.
When do I get my money back?
Once we’ve received the package we make a refund within 2 days. The transfer takes maximum 3 working days before the money is back on your account.
Do I have any complaint regarding my shoes?
Should you have any complaints regarding missing, wrong or damaged items, or should the shoes not fit perfectly, please contact us at online@shoethebear.com.
