RETURNS & EXCHANGES
How do I return a pair of shoes?
You have 30 days right of return when you shop online at SHOE THE BEAR. Your return right starts at the receipt of the goods.
Upon return, the return cost is held by the customer. We recommend that you send the return parcel as insured package, in case of lost goods.
Please return the package in the same condition as you received it in.
Please enclose your receipt and the completed return form for why you want to return your good(s).
Upon return, the return cost is held by the customer. We recommend that you send the return parcel as insured package, in case of lost goods.
Please return the package in the same condition as you received it in.
Please enclose your receipt and the completed return form for why you want to return your good(s).
How to make a return:
1. All returns must be sent to the following address.
Note: We do not accept any liability for the return package before it is in our possession.
2. Drop the return parcel in your local postal office.
3. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase.
Please contact us at online@shoethebear.com in advance, if you want to change the item to a different size, color etc. In this way we can immediately order the new item in our warehouse.
Prime Cargo USA Inc.
2105 W Corporate Drive, Unit B
Addison, IL 60101
(Write "RETURN PARCEL / WEBSHOP" on the parcel)
Phone: +1 630 230 6432
Note: We do not accept any liability for the return package before it is in our possession.
2. Drop the return parcel in your local postal office.
3. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase.
Please contact us at online@shoethebear.com in advance, if you want to change the item to a different size, color etc. In this way we can immediately order the new item in our warehouse.
When do I get my money back?
Once we have received your return parcel, the refund process will take place within 2 business days. Please note that refunds can take up to 14 working days to show in your account due to varying processing times between payment providers, we therefore kindly ask for your patience.
Do I have any complaint regarding my shoes?
Should you have any complaints regarding missing, wrong or damaged items, please contact us at online@shoethebear.com.