RETURNS, EXCHANGES & CLAIMS

I WOULD LIKE TO MAKE A RETURN

You have 30 days right of return when you shop online at SHOE THE BEAR. Your return right starts at the receipt of the goods. Upon return, the return cost is held by the customer. We recommend that you send the return parcel as insured package, in case of lost goods.For returns, please note that the return shipping will not be reimbursed.

Please return the package in the same condition as you received it in. Please enclose your receipt and the completed return form.


How to make a return: 

1. All international returns must be sent to the following address.

Wear The Best Fulfillment and Logistical Services
4279-J Crosspoint Dr.
Ladson, South Carolina
29456
United States
(Write "RETURN PARCEL / STB WEBSHOP" on the parcel)


Note: We do not accept any liability for the return package before it is in our possession.

2. Drop the return parcel in your local postal office.

3. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase.  For returns, please note that the return shipping will not be reimbursed.

When do I get my money back? 

Once we have received your return parcel, the refund process will take place within 3 business days. We will check the parcel for its contents and refund you the full amount you have paid to us upon purchase (excluding the original shipping cost). The amount is always transferred to the same account as you used for the purchase. Please note that refunds can take up to 14 business days to show in your account due to varying processing times between payment providers, we therefore kindly ask for your patience.
IMPORTANT
You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:
- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled the goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.


I want to make an exchange

If you want to exchange your item to another size or color, we kindly ask you to place a new order here on the website, which will be sent to you as soon as possible. As soon as we receive your return parcel, we will credit the full amount to the credit card used for the purchase.
I WOULD LIKE TO SUBMIT A CLAIM

Your purchase is covered by the Danish Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course, it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.

In January 2016 a new legislation in relation to the Consumer Complaints Act was adopted. We strongly suggest you to contact us in advance to solve any complaints, but in case there is a dispute we can't solve. We refer to the EU commission's home page - Online Dispute Resolution http://ec.europa.eu/consumers/odr/

Should you have any complaints regarding missing, wrong or damaged items, please submit a claim through the below link:

We kindly ask you to provide us with your documentation of the purchase, together with pictures and a short description of the claim cause when you submit the claim. This will shorten the process of handling the claim.
Our customerservice team will get back to you as soon as possible with a conclusion and instructions on how to proceed.

You must complain within "reasonable time" after you have discovered the defect. We recommend that you contact us as soon as possible, and within 2 months after the defect was discovered.